You can check the status of your order with the tracking details provided in your shipping confirmation email. If you need further assistance, please feel free to contact us at hello@sakkafilms.com.

Please email us at hello@sakkafilms.com. It’s possible your payment was not successfully processed, one of the items in your cart is out of stock, or there was an issue with your email address.

Sometimes orders are canceled because of limited inventory or payment method issues. For more help, please email us at hello@sakkafilms.com and include your order number in the subject line. Please note that we reserve the right to cancel any fraudulent or suspicious orders.

We accept Visa, Mastercard, Amex, Discover, JCB, Diner’s Club, Union Pay, Apple Pay, and other browser-based payment methods. Payment must be successfully completed before we can process your order.

Your SAKKA account and SAKKA shop accounts are not linked, so you cannot automatically use the same payment method. Please provide your preferred payment method at checkout.

If you sign up to receive our newsletter, you will be notified of future offers, discounts, and promotions.

You will be able to apply a discount code during checkout.

None of the items, nor any packing slips, will include any pricing information. Our mailer may decide to include shipping price on a package.

Unfortunately, there’s currently no gift wrapping options at this time.

Great question! Please refer to our “What is a Japanese theatrical pamphlet?” page.

You can email us at hello@sakkafilms.com any questions or comments. Please include your order number in the subject line if you have one. We will make our best effort to respond to you in a timely manner, however please understand that we operate with a small team and it may take time to respond, especially over the weekends and during holiday seasons.